Privacy Policy

Last updated: 2026-11-15

This Privacy Policy explains how Cosmetic Surgery Vancouver BC ("we", "us", "our") collects, uses and protects personal information on https://cosmeticsurgeryvancouverbc.ca (the "Site"). We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Information you give us. When you send an enquiry through our consultation form, we collect your name, email address and the message you write.

Information collected automatically. Like most websites, our hosting provider records basic technical data when you visit, such as your IP address, browser type and the pages you request. This is used to deliver the Site, keep it secure and block spam and abuse.

Website analytics. We use Google Analytics (Google LLC) and Clicky (Roxr Software Ltd.) to understand how visitors use the Site: which pages are viewed, how long visits last, how visitors found the Site (for example, a search engine or another website), and the type of device and browser and the approximate location (city or region) used. These tools use cookies and collect your IP address. We use this information only to see how the Site is used and to improve it, not for advertising.

We do not use advertising tools, and we do not sell, rent or trade your personal information.

Please do not send detailed health information

Our form is for booking consultations and general questions. Please do not include detailed medical history, photos or other sensitive health information in the form. We will collect that information, if needed, in a private consultation.

How we use your information

We use the information you send us only to:

  • reply to your enquiry and arrange a consultation;
  • keep a record of our communication with you;
  • protect the Site from spam, fraud and security threats; and
  • meet our legal obligations.

We will not add you to a mailing list or send you marketing emails unless you ask us to.

Cookies

The Site uses cookies for these purposes:

  • Analytics cookies. Google Analytics and Clicky set cookies to recognise returning visitors and measure how the Site is used (see "Website analytics" above).
  • Strictly necessary cookies. Our hosting and security provider, Cloudflare, may set a cookie to tell real visitors apart from automated bots. It contains no personal profile and is not used for advertising.
  • Display preference. If you choose a light or dark theme at the bottom of the page, the Site remembers your choice in a cookie.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.

Embedded content from other websites

Some pages include embedded content from other services, such as Google Maps and YouTube videos. When you view that content, those services may collect data about you, set their own cookies and track your interaction, in the same way as if you visited their websites directly. Please see the Google Privacy Policy for details.

Who we share your information with

We share personal information only with the service providers we need to run the Site:

  • Cloudflare, Inc. hosts the Site, stores form enquiries in a secure database and delivers enquiry emails to us.
  • Google LLC (Google Analytics) and Roxr Software Ltd. (Clicky) receive information about your visits to produce our website statistics.

These providers may store and process data outside Canada, including in the United States, where it may be subject to the laws of that country. We do not otherwise disclose your information unless the law requires it.

How long we keep your information

We keep enquiries only as long as we need them to respond to you, follow up on your consultation and meet our legal obligations, and no longer than two years. After that, we delete them.

How we protect your information

The Site uses encrypted connections (HTTPS), and enquiries are stored in a database that only authorised administrators can access. No method of sending or storing data over the internet is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask us to:

  • tell you what personal information we hold about you;
  • correct information that is inaccurate; or
  • delete your information, unless we must keep it for legal reasons.

You can also withdraw your consent to our use of your information at any time. To make a request, email us at the address below. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.

Contact us

For any privacy questions or requests, email contact@cosmeticsurgeryvancouverbc.ca.